Frequently Asked Questions

Freezing a Hard Drive

Your hard drive failed. You read online that the first thing to try is to freeze it. This should never be done. Freezing creates condensation inside of the drive, making the drive potentially unrecoverable.

Clicking Hard Drive

If your hard drive started to click, turn it off immediately and call us. Do not attempt suggestions you may read online. Hard drives click due to either a mechanical or electrical issues. That does not get fixed unless it is done by experienced professionals, using special tools and proper environment.

Opening a Hard Drive

Occasionally we see clients who feel curious and advantageous. They open the drive at home to see what can be fixed. This leads to a disk platter contamination and potentially unrecoverable drive. Hard drives must be opened in a special environment by experienced professionals only. If your data is important to you, do not experiment with your hard drive by attempting to open it hoping to find that loose part that can be put in place and fix the drive.

Hard Drives We Recover

We work with all types of hard drives, RAID arrays, and SSD (Solid State Drives) such as Samsung, OCZ, Intel, Adata, Kingston, SanDisk, Crucial. When it comes to an external hard drive, such as WD My Passport, Seagate Expansion, LaCie, Buffalo, iOmega, all of them are just external enclosures with USB or FireWire interface. All of these external drives contain a regular, desktop or laptop size hard drive in them, such as Seagate, Western Digital, Toshiba, Hitachi, Samsung, IBM of other. Since hard drives have similar architecture, we have the technology to support them all.

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