shipping your media for recovery
> Shipping your media correctly is a critical part of ensuring that your data remains recoverable. Below are a number of important tips you should follow when packaging your media for shipment:
> Fill out the ORDER FORM, sign it, and include it along with your package before shipping your drive to us.
> Package your media in ESD, or anti-static bags. Avoid touching the circuit board or electrical connectors when handling the hard drive.
> Use foam, or at least a double layer of bubble wrap around the hard drive. Pack hard drive in a suitable shipping carton with a minimum of 2 inches packing material between the drive and carton.
> We don’t suggest using the shipping “peanuts” as the drive might become loose while transportation and get damaged.
> IMPORTANT: - Once the package is shipped, please contact us and we will provide you with the job reference.
> Ship the media to:
Data Recovery Ottawa
1827 Woodward Drive, Unit 306
Ottawa ON K2C 0P9
Canada
Tel: 1-613-224-9990
Toll Free: 1-888-307-3676
> Please ensure that you do have the order form enclosed with the media. > If you don’t have a printer, please ensure you provide us with the information requested in the order form. The order form must be signed and dated.
> Contact us once the drive is shipped and let us know the tracking number (if applicable).
> Once the drive is received and evaluated you will be contacted by phone or email.